Shipping Policy


 

FREE SHIPPING

We offer Free Shipping on ANY order within the United States. International destinations normally do not qualify for our free shipping offer (but it doesn't hurt to ask!). We typically ship via USPS or UPS.

Discreet Shipping

To ensure your privacy, we ship all packages in a plain box with absolutely no product labels of any kind.

SHIPPING DELIVERY DETAILS
Vape Hobby strives on same day processing and shipping and most of the time orders processed before 12 PM (PST) usually ships out SAME DAY. All shipments leave our facility at 1 PM (PST) so orders placed after 12:01 PM (PST) will ship the next business day.

If you would like a guaranteed delivery date, please choose an upgraded shipping method that fits your needs.

*Please note that these are general delivery times estimated by the shipping carrier and estimated arrival times can change at any given time.

FREE SHIPPING DETAILS

Vape Hobby offers “FOREVER FREE SHIPPING” on any order. Most small items and international orders ship via USPS with either First Class Mail or Priority Mail, depending on your location and the shipping costs involved (at the discretion of our Shipping Department). Larger orders and most vaporizers ship with UPS GROUND, and USPS Priority Mail, unless you choose to upgrade your shipping method during checkout.

FEDEX ARRIVAL TIMES:

  • UPS Ground 2 to 5 Business Days (in the continental U.S.)
  • UPS Standard Overnight — Next Business Day by 3pm (to most non-rural areas)
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USPS ARRIVAL TIMES:

  • USPS First Class Mail — 2 to 6 Business Days
  • USPS Priority Mail — 1 to 3 Business Days
  • USPS Express Mail — 1 to 2 Business Days

* USPS transit times are estimated and cannot be guaranteed.

DELIVERY DELAYS

Once Vape Hobby has handed the package over to USPS or UPS, it is now their responsibility. We do not guarantee transit times, if you are experiencing issues with your package in transit, please contact USPS directly at 1-800-275-8777 or UPS at 1-800-742-5877

UNQUALIFIED SHIPPING

  • UPS cannot deliver to a P.O. Box, a physical address must be required.
  • Butane must be shipped with UPS Ground. Butane cannot be shipped to a P.O. Box address or shipped via Air/Express methods.
  • Invalid shipping addresses on our system will not be shipped same day until we contact you to verify the correct shipping address.

We ship all orders with the value of over $200.00 with a Signature Guarantee Service, which is a signature required upon delivery. It is included with the free shipping module and included with any type of carrier shipping method chosen for any items valued or totaled up to $200. This method is very important for us at Vape Mood since any type of non-Signature Guarantee Service assumes the risk of non-deliverable or lost packages.

PACKAGES MARKED AS DELIVERED AND NEVER RECEIVED

In the event your package has been lost, please file a claim through USPS by calling 1-800-275-8777 or UPS at 1-800-742-5877 . A package USPS or UPS has marked as “Delivered” to the shipping address on file will not qualify for reimbursement. Please contact us if you need us to further investigate the issue.

INTERNATIONAL ORDERS
We currently only ship to the United States and Canada. Please be aware that if you are purchasing from us you are responsible for customs duties, taxes, brokerage and handling fees. Most international orders encounters delays due to the destination’s customs processing. Vape Hobby is not responsible for these additional fees and will not pay duty charges.

PACKAGES RETURNED TO SENDER

Packages that are returned to us due to an incorrect address provided by customer or are refused will be refunded after arriving back to us. By agreeing to all of the above, we strongly urge to carefully look at your order before making the final completion of your purchase.


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